Frequently Asked Questions (FAQ)

1. What types of fragrances do you offer? 

At Royal Crown Perfumes, we offer a luxurious selection of fine fragrances, including eau de parfum, eau de toilette, and niche perfume collections. Our range includes classic scents, modern blends, and bespoke creations designed to suit a variety of preferences.

2. How can I place an order?

To place an order, simply browse our online catalog, select your desired fragrances, and add them to your cart. Proceed to checkout, where you’ll enter your shipping information and payment details. Once your order is confirmed, you will receive an email with a summary and tracking information.

3. What payment methods do you accept?

We accept Cash On Delivery and major credit and debit cards, including Visa, MasterCard, JCB and Discover. Additionally, we offer secure payment options trusted payment gateways.

4. How can I track my order?

After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your shipment through our courier’s website or our order tracking page.

5. What is your return policy?

We strive to ensure your satisfaction with every purchase. If you need to return an item, please contact our customer service team within 15 days of receipt. Items must be unopened and in their original packaging to be eligible for a return or exchange. For more details, please review our full return policy on our website.

6. Do you offer shipping all over UAE ?

Yes, We cover all city zones and remote areas in Dubai, Sharjah, Ajman, 
Ras-al-khaimah, Umm-al-Quwain, Fujairah and Abu Dhabi. Shipping rates and delivery times vary based on your location. Please check our shipping information page or contact customer service for more details.

7. How can I contact customer service?

For any questions or assistance, please reach out to our customer service team via email at royalcrowndubai@hotmail.com, or call us at +971-55-2656903. We are here to assist you Monday to Friday from 10:00 AM to 22:00 PM (GST).

8. How can I find out about new products and promotions?

To stay updated on our latest fragrances, exclusive offers, and promotions, we encourage you to subscribe to our newsletter. You can sign up on our homepage or follow us on social media for real-time updates.

9. Can I modify or cancel my order after it has been placed?

Orders can only be modified or canceled within a short window after placement. If you need to make changes, please contact our customer service team as soon as possible. Once an order has been processed or shipped, changes may not be possible.

10. Where can I find ingredient information for your fragrances?

Ingredient information is available on the product pages for each fragrance. If you have specific concerns or require detailed ingredient lists, please contact our customer service team, and we will be happy to provide the information you need.